Effective Date: 10/02/26
At Regadi Naturals, customer satisfaction is important to us. Due to the nature of edible food products, we follow a strict yet fair return and refund policy as outlined below.
1. Returns Eligibility
Returns are accepted only in the following cases:
- The product is damaged during transit
- The wrong product has been delivered
Returns are not accepted for:
- Opened or used products
- Change of mind or taste preference
- Incorrect orders placed by the customer
2. Return Request Process
If you receive a damaged or incorrect product, please contact us within [X] days of delivery with:
- Order ID
- Clear images of the product and packaging
- A brief description of the issue
Requests submitted after the specified period may not be eligible.
3. Verification & Approval
Once we receive your request, our team will review the details. If approved, we will:
- Arrange a replacement or
- Initiate a refund, as applicable
Regadi Naturals reserves the right to reject claims that do not meet the above conditions.
4. Refund Process
- Approved refunds will be processed to the original payment method
- Refund timelines may vary depending on the payment provider
- Shipping charges, if any, are non-refundable unless the error is from our side
5. Replacement Policy
In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to stock availability.
6. Cancellation Policy
Orders can be cancelled only before dispatch. Once the order is dispatched, cancellation requests will not be accepted.
7. Non-Returnable Products
All edible food products sold by Regadi Naturals are non-returnable unless damaged or incorrectly delivered.